Last Updated: March 12, 2020
At HA-LUO, we understand the importance of timely and secure delivery of your orders. This Shipping Policy outlines our shipping methods, costs, and delivery times. By placing an order with us, you agree to the terms and conditions set forth in this policy.
1. Shipping Locations
We offer international shipping services to the following countries/regions:
- United States
- Australia
- Japan
- And many other countries worldwide.
If your location is not available at checkout, please contact our customer service team for assistance.
2. Processing Time
- Order Processing: All orders are processed within 1-2 business days from the time the order is placed, excluding weekends and holidays.
- Order Cutoff: Orders placed before 2:00 PM (China Standard Time) will be processed and shipped on the same day. Orders placed after 2:00 PM (China Standard Time) will be processed the next business day.
Please note that during peak seasons or promotional periods, processing times may be longer.
3. Shipping Methods and Costs
We offer various shipping methods based on your location, and shipping costs will be calculated at checkout. The available shipping options may vary by destination, and you can select the one that best suits your needs. Below are the typical shipping methods available:
- Standard Shipping: Affordable, reliable, and generally takes between 7-15 business days depending on the destination country.
- Expedited Shipping: Faster delivery with a delivery time of 3-7 business days. Available at an additional cost.
- Express Shipping: The fastest shipping option, delivering within 2-5 business days to most destinations.
4. Shipping Rates
Shipping costs depend on the weight and size of your order, as well as the destination. To get an accurate shipping rate, add your items to the shopping cart, enter your shipping address, and proceed to the checkout page where the available shipping options and their corresponding rates will be displayed.
5. Customs, Duties, and Taxes
- Customs Fees: International orders may be subject to customs duties, taxes, or import fees that are levied by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost.
- Customs Delays: Customs procedures may cause delays in your order’s arrival. We have no control over customs clearance times, and any additional fees or delays are beyond our responsibility.
6. Packaging and Discreet Shipping
We understand the importance of privacy. Therefore, we ensure that all orders are shipped in discreet packaging. The outer packaging will not contain any reference to the contents inside, ensuring that your order arrives securely and confidentially.
7. Delivery Times
Estimated delivery times are based on business days and can vary based on the destination, shipping method selected, and customs processing times. Please note that delivery times are estimates and are not guaranteed. External factors such as holidays, weather, and customs inspections may impact delivery times.
Estimated Delivery Times:
- United States: 7-15 business days (Standard), 3-7 business days (Expedited), 2-5 business days (Express)
- Australia: 7-15 business days (Standard), 3-7 business days (Expedited), 2-5 business days (Express)
- Japan: 7-15 business days (Standard), 3-7 business days (Expedited), 2-5 business days (Express)
- Other countries: Delivery times may vary based on location.
8. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package’s progress in real time. You can check the status of your shipment on the carrier’s website using the provided tracking number.
9. Shipping Delays
While we make every effort to ensure your order arrives on time, shipping delays may occasionally occur due to factors beyond our control, such as:
- Weather-related delays
- Customs delays
- Holidays
- Carrier-related issues
In case of any significant delays, please contact our customer support team for assistance.
10. Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, it becomes the responsibility of the customer. If your package is lost or stolen, please contact the carrier or local authorities for assistance. HA-LUO is not responsible for lost or stolen packages after they have been delivered.
11. Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. HA-LUO will not be responsible for any delays or misdeliveries due to incorrect or incomplete addresses. If you realize there is an error in your shipping address, please contact our customer service team immediately for assistance.
12. Returns and Exchanges
- Returns or exchanges for items purchased through our website are subject to our [Refund Policy]. If you need to return or exchange an item, please follow the instructions provided on our Refund Policy page.
- Please note that the customer is responsible for return shipping costs, unless the return is due to a defect or error on our part.
13. Shipping Restrictions
- Due to legal or shipping restrictions, certain products may not be available for shipment to specific regions or countries.
- If any product in your order cannot be shipped to your selected destination, we will notify you and provide alternative solutions.
14. Contact Us
If you have any questions or concerns regarding our shipping policy, or if you need assistance with tracking your order, please feel free to contact us:
Email: zhangna520love@gmail.com