1. What countries do you ship to?
We offer international shipping to various countries, including but not limited to:
- United States
- Australia
- Japan
- Canada
- United Kingdom
- And many more!
If your country is not listed, please contact our customer service team to inquire about shipping options.
2. How long does it take for my order to be shipped?
We strive to process and ship your orders as quickly as possible. Most orders are processed and shipped within 1-2 business days after payment is confirmed. Shipping times will depend on the selected shipping method and your destination:
- Standard Shipping: Typically takes 7-15 business days.
- Expedited Shipping: Typically takes 3-7 business days.
- Express Shipping: Typically takes 2-5 business days.
Please note that customs and other external factors may cause delays.
3. Will my order be shipped discreetly?
Yes, we understand the importance of privacy. All orders are shipped in discreet packaging, and no product-related information will be visible on the outside of the package. This ensures a confidential and secure delivery.
4. What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express, Discover
- PayPal
All transactions are securely processed to ensure the safety of your payment information.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.
6. Can I change my order after placing it?
Once an order is placed, it is immediately processed for shipping. If you wish to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once the order is shipped, changes are not possible.
7. Do you accept returns or exchanges?
We offer returns and exchanges for most items, provided the product is unopened and unused. Please refer to our [Refund Policy] for more details. Certain items, such as intimate or hygiene-related products, are non-returnable for health and safety reasons.
8. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will assist you in resolving the issue, which may include issuing a refund or sending a replacement product.
9. Is the website secure for making purchases?
Yes, we use advanced SSL encryption technology to ensure that your personal and payment information is securely processed during the checkout process. Your data is safe with us.
10. How are shipping costs calculated?
Shipping costs are calculated based on your order’s weight, size, and destination. To view the shipping costs for your order, simply add items to your cart and proceed to the checkout page. Shipping options and their associated fees will be displayed before you complete your order.
11. What should I do if I experience issues with my payment?
If you encounter any issues while making a payment, such as transaction failures or problems with your payment method, please contact our customer service team. We will assist you in resolving the issue and ensuring your payment is processed successfully.
12. Can I cancel my order?
Orders can only be canceled before they are processed for shipment. If you need to cancel your order, please contact us immediately after placing your order. Once the order has been shipped, it cannot be canceled.
13. Do you offer discounts or promotions?
Yes! We regularly offer discounts and promotions. Please subscribe to our newsletter to receive the latest updates, special offers, and exclusive deals.
14. How do I contact customer service?
If you have any questions or need assistance, please feel free to reach out to our customer service team at:
Email: zhangna520love@gmail.com
We strive to respond to all inquiries as quickly as possible.
15. Is it safe to shop on HA-LUO?
Yes, absolutely! We prioritize your privacy and security. All transactions are processed using secure encryption methods, and we guarantee that your personal information will never be shared with third parties.